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Terms of Service


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Dluxlink’s Terms of Service 

By paying a fee and using Dluxlink as their Internet Service Provider (ISP) users are deemed to be in agreement with the following policies:   

  1.  Basic PPP users have unlimited Internet access, except as otherwise noted. Unlimited access is defined as being connected and actively engaged in legitimate activity.
  2. Users are permitted only ONE simultaneous dial-in. You may use only ONE of our modem lines at a time unless other arrangements have been made. 
  3. Access to dluxlink.com via Telnet is not permitted. Shell accounts are not available. 
  4. Users may dial into any of our access numbers. 
  5. UNSOLICITED MASS EMAIL ("SPAMMING") IS NOT PERMITTED. Dluxlink users sending unsolicited email to multiple recipients (Dluxlink or non-Dluxlink addresses) WILL have any and all accounts with Dluxlink IMMEDIATELY TERMINATED. 
  6. Dluxlink reserves the right to terminate or suspend your account without notice for any activity deemed unreasonable by Management or System Administration staff. Such activity may include (but is not necessarily limited to): 
  1. Security violation, defined as unauthorized access of this or any other system using your Dluxlink account, whether proven or strongly suspected. 
  2. Giving your password to someone else. (A user id and password may be used by one person at a time.) 
  3. Harassment of others in the Internet community by email, newsgroups, IRC, or any other medium using your Dluxlink account. 
  4. "Spamming", defined as unsolicited information or advertisement via newsgroups or email, or propagation of such material, using your Dluxlink account. 
  5. IRC bots, floods, or DCC (sending-receiving of files over IRC) using any Dluxlink server. Any user account found to be the cause of the "Dluxlink.com" domain being banned from any IRC channel or host will be terminated. 
  6. Use of unauthorized software from your Dluxlink web page account. If you are unsure if it is allowed, ask. Use of any program designed to run as a server (does not require you to be logged in) is prohibited. 
  7. Distribution or storage of illegal or pirated software, movies, or music with/from your Dluxlink account. 
  8. Non-payment of user fees, including declined credit cards or returned checks. 
  9. Use of any program designed to hold a connection open while the user is absent from the computer is prohibited. 
  10. Use of P2P file sharing software is prohibited. 
  1. Users may cancel at any time, without penalty. Usage fees already charged for the month are NOT refundable or prorated. Accounts paid for the year will be refunded at the monthly rate, based on time used. 
  2. Violation of any user policy will be handled in the following manner: 

    1. First Violation of any policy: User will be warned via email of violation, and required to cease such activity immediately. 
    2. Second Violation of any policy (not limited to a repeat of the first violation): User's account access will be suspended. It is the user's responsibility to contact Dluxlink for remedy. User's account will be reactivated at the discretion of Dluxlink Management or System Administration staff. User is still responsible for account fees while account is suspended, as account suspension is NOT equivalent to cancellation. 
    3. Third Violation of any policy (not limited to repeat of the first two violations): User's account will be permanently terminated. 

    Exceptions: 

    1. Violation of the "NO SPAMMING" rule will result in immediate account termination.
    2. Non-payment of account fees by due date will result in immediate suspension of account. User is still responsible for fees while account is suspended, as suspension is NOT equivalent to account cancellation. 
  1. Storage for Personal web page accounts is limited to 20 MB averages per month, and includes your home directory, file. Please call us if you need additional storage. Dluxlink reserves the right to put a 20 MB quota on users' accounts that persistently violate the 20 MB limit. If you find that you consistently require more than 20 MB of storage, consider upgrading your account to a Business Account, which includes an additional 40 MB of storage, among other features. 
  2. Dluxlink will attempt to provide the highest quality and reliability of service, but service is not guaranteed. Loss of data or service due to hardware, software, or other failure does not give the user the right to compensation, financial or otherwise. 
  3. All rates and access policies are subject to change at any time. Users will be given 30 days notice of change in user fees. Access policies are subject to change without notice, and take effect upon announcement. 
  4. Customer Equipment: The customer understands that the use of routers is permitted, but they are not the responsibility of Dlux Information Systems to maintain. Dlux IS does offer support for such devices with the understanding that said support is not included as part of the internet service.
  5. Fair Usage Policy: Users are limited to an average usage of 500 megabytes per day. Users who exceed that will be charged $1 per each additional gigabyte used.
    The customer further acknowledges and understands that any damage to or loss of equipment in their possession, is solely the responsibility of the customer. Dlux I S is NOT responsible for damage due to lightning strikes, or other acts of nature, power surges/outages, vandalism or any other causes. Dlux will make reasonable efforts to restore power as quickly as possible in the event of power outages.
    Dlux IS highly recommends the use of a UPS (Un-interruptible Power Supply) to protect all equipment from electrical spikes/surges coming from the customers AC power. A UPS is generally available at any location that sells computer equipment. Always install and keep up to date virus protection.
 

 

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