502 W. Emma Ave.
OF POLICIES THROUGH USE
By using Dluxlink
Internet Services, you signify your agreement to all policies, conditions, and
notices contained or referenced herein. We reserve the right, at our
discretion; to update or revise these policies so please check them regularly
for changes. Your continued use of the service following the posting of any
changes to the policies constitutes acceptance of those changes.
This agreement represents the complete agreement and understanding between Dluxlink
Internet Services and Customer and supercedes any other written or oral
Dluxlink billing period is one month and the
billing cycle begins on the day the account is activated.
Service payments will be submitted in advance of receiving services.
Delinquent accounts are those that remain unpaid 10 days after invoicing. If
an account is delinquent for 30 days, Dluxlink
reserves the right to delete the account and all associated files. Once
deleted, all record and files in your account are not accessible or
Dluxlink will invoice all accounts. You are
responsible for remitting payments to Dluxlink
before the next billing cycle to extend your service. Note that if your
account is blocked or deleted due to non-payment and you remit payment after
the due date, the payment will be applied to the past due invoice. The account
will not be credited for the time the account was blocked.
A late fee of $5.00 will be assessed on all past due accounts. Accounts that have been
blocked or deleted for non-payment will be charged a $10.00 reconnect fee.
Customer is responsible for all fees up to the date of cancellation of the
services. Notification of cancellation must be received at least 5 business
days before the end of the billing cycle. Accounts can only be cancelled at
the end of the billing cycle; no partial refunds are given. If the account is
on semi annual or annual billing Dluxlink will
carry you through the current month and a refund will be given for the
may change the method in which they are being billed. Notification must be
received at least 5 business days before the end of the current billing cycle.
Service Call Charges will be applied to the clients selected billing type, credit/debit card or paper billing.
will charge a $25.00 NSF fee for all checks or automatic drafts that are
returned to us unpaid from the bank. Any automatic draft that is returned will
automatically be switched to paper billing and an invoice mailed to Customer.
only person authorized to make changes on the account is the person whose name
is on the account. If Customer would like to add additional people it must be
submitted in written or email form to the Billing department.
someone opening a new account mention that you referred him or her to us, you
are entitled to a credit on your monthly bill. This credit will be
posted once the new member has paid their second month’s bill. Credits can
be carried forward to the next billing period, but cannot be redeemed for
Customer is going to be gone for a period of ten days or longer they may
contact Dluxlink and have their account put on
hold. This will suspend the billing for that time frame. Billing will restart
once Customer has contacted Dluxlink to
AND AGREEMENT TERMS
agreement shall remain in effect until Customer terminates his/her account or Dluxlink
cancels Customer's account. In addition, Customer shall notify Dluxlink
in writing or by email of any changes in the account information, such as
address or phone number.